Hey there, fellow sleep enthusiasts! If you‘re in the market for a new mattress, you‘ve probably come across City Mattress in your research. This regional retailer has been around for over 50 years and is beloved by many customers. As someone who has personally shopped with City Mattress and purchased several of their beds over the years, I‘m excited to share my in-depth review of this company.
Overview of City Mattress
First, a little background on City Mattress for those not familiar. City Mattress is a brick-and-mortar mattress retailer with over 20 stores across New York and Florida. They carry a wide variety of mattress brands and models, from basic innersprings to high-end hybrids. In addition to mattresses, City Mattress sells bed frames, adjustable bases, bedding, and other sleep accessories.
What really sets City Mattress apart is their commitment to customer service. Their salespeople are non-commissioned and highly knowledgeable about all things bedding. They provide free white glove delivery in their local markets, which means they‘ll set up your new mattress in your bedroom and haul away your old one. City Mattress also has an exclusive line of mattresses called PranaSleep that they manufacture themselves using natural and organic materials.
My Experience Shopping with City Mattress
I‘ve purchased three mattresses from City Mattress over the years: an entry-level innerspring, a mid-range memory foam bed, and a luxury hybrid. Each time, I‘ve been blown away by the level of service and expertise.
The first time I visited a City Mattress store, I was a little overwhelmed by all the options. But my salesperson, Amy, quickly put me at ease. She asked about my sleep preferences and guided me to a few models that sounded like a good fit. I appreciated that Amy didn‘t try to upsell me or pressure me into buying the most expensive bed. She seemed genuinely interested in helping me find the right mattress for my needs and budget.
I ended up choosing the City Mattress Chelsea innerspring, which was an excellent value at under $500 for a queen during their sale. When the delivery team came to set it up, they were courteous and efficient. They even let me keep the plastic wrapping so I could use it for painting projects!
A few years later, when I was ready for an upgrade, I returned to City Mattress. This time I opted for the Copper River Plush memory foam mattress. It was definitely a step up in terms of comfort and pressure relief. The copper-infused foam kept me cool, and I loved how it cradled my joints.
Most recently, I splurged on the PranaSleep Namaste, City Mattress‘ top-of-the-line natural latex hybrid. It was a big investment, but I could tell the difference in quality right away. The organic cotton cover was so soft, and the Talalay latex was springy yet pressure-relieving. I‘ve been sleeping on it for six months now and have never slept better!
Comparing City Mattress to the Competition
Of course, City Mattress isn‘t the only mattress retailer out there. How do they stack up against the big box stores and online brands? Here‘s a quick comparison:
| Retailer | Selection | Expertise | White Glove Delivery | Returns |
|---|---|---|---|---|
| City Mattress | Wide variety | High | Free in local markets | Exchanges only |
| Mattress Firm | Wide variety | Medium | Available for a fee | 120-day return window |
| Macy‘s | Good variety | Medium | Available for a fee | 60-120 day return window |
| Casper | Limited | Low | Available for a fee | 100-night trial |
| Tuft & Needle | Limited | Low | No | 100-night trial |
As you can see, City Mattress really shines when it comes to expertise and white glove service. I also appreciate that they have a wider selection than online-only brands. The downside is that they only allow exchanges, not returns. But in my experience, their knowledgeable staff make it unlikely that you‘ll choose the wrong bed in the first place.
Diving Deeper into City Mattress Best-Sellers
Ready to see what actual City Mattress customers have to say? I combed through dozens of reviews to get insights on the company‘s top-rated models. Let‘s take a closer look at the construction, pros and cons of each.
City Mattress Grand Teton Eurotop Review
The Grand Teton Eurotop is one of City Mattress‘ most popular hybrid mattresses. It combines a supportive coil base with contouring memory foam and a plush pillowtop. Customers give it high marks for comfort, support, and durability.
Construction:
- 14.5" profile
- 1.5" quilted pillow top
- 1.5" gel memory foam
- 2" transition foam
- 9" pocketed coil support core
Firmness Level: 6/10 (Medium Firm)
Pros:
- Good spinal alignment
- Minimal motion transfer
- Strong edge support
- Sleeps relatively cool for a hybrid
Cons:
- Not ideal for those who prefer a very soft or very firm feel
- Above average price point
Customer Rating: 4.9/5
"We bought this mattress a month ago and have been extremely satisfied. It is supportive but also soft and comfortable. The pillow top is nice and thick but doesn‘t feel too billowy. We feel like we are getting a mattress that will last for a very long time." – Elizabeth K.
City Mattress Chelsea 10" Innerspring Review
If you‘re looking for a budget-friendly option, the Chelsea innerspring mattress is a top seller. It offers good back support and a classic feel at an accessible price point.
Construction:
- 10" profile
- .5" quilted cover
- 2" comfort foam
- 6" continuous coil support core
- 1.5" foam base
Firmness Level: 5/10 (Medium)
Pros:
- Low cost
- Lightweight and easy to move
- Good for back sleepers
Cons:
- Limited durability
- Firmer coils can be felt through the thin comfort layer
- Some motion transfer
Customer Rating: 4.5/5
"A great mattress for our guest room! It‘s nothing too fancy but is comfortable and supportive enough for occasional use. Can‘t beat the price either!" – John M.
PranaSleep Hanalei 12" Latex Mattress Review
For those who want a natural and organic mattress, the PranaSleep Hanalei is a luxurious all-latex bed. It uses sustainable Talalay latex in both the support core and pressure-relieving comfort layers.
Construction:
- 12" profile
- Organic cotton cover
- 3" Talalay latex comfort layer (zoned)
- 8" Talalay latex support core
Firmness Level: 4/10 (Medium Soft), 6/10 (Medium Firm), 7.5/10 (Firm)
Pros:
- Customizable firmness
- Excellent pressure relief
- All natural & organic materials
- Very durable
Cons:
- Most expensive City Mattress model
- Heavy and difficult to move
- Initial rubbery smell
Customer Rating: 4.7/5
"After months of research we finally decided to order the PranaSleep Hanalei in Medium. It was definitely a splurge, but we couldn‘t be happier! I was worried I might sleep hot or the bed would feel too bouncy, but it‘s incredibly comfortable. We love knowing it‘s all natural too." – Tessa J.
Why Buy from City Mattress?
With so many mattress stores and websites these days, you may be wondering if City Mattress is right for you. Here are a few reasons I recommend them:
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Local expertise: City Mattress‘ knowledgeable staff and wide selection are hard to beat, especially compared to online brands. Being able to try out beds in person is a huge plus.
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Free white glove delivery: Not having to wrestle your new mattress up the stairs is a major perk! The fact that they remove your old mattress makes the upgrade process seamless.
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Exclusive products: City Mattress‘ PranaSleep line offers unique natural and organic mattresses you won‘t find elsewhere. It‘s exciting they manufacture their own beds.
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Solid reputation: Being in business over 50 years means City Mattress has stood the test of time. They have an A+ Better Business Bureau rating and hundreds of glowing online reviews.
Of course, no retailer is perfect. A few potential downsides to City Mattress include:
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Higher prices: While they run frequent sales, City Mattress is not a budget retailer. Their focus on quality and service comes with slightly higher price tags than some competitors.
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No free returns: City Mattress only allows exchanges, not refunds. If you end up not liking your mattress, you‘ll have to pay a small fee to swap it out.
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Limited geographic footprint: Unless you live in New York or Florida, you can‘t shop City Mattress in person. Their online store is a bit bare bones compared to major e-commerce brands.
Overall though, I believe City Mattress‘ stellar reputation and high-quality mattresses make them a top choice. But don‘t just take my word for it! Here are a few testimonials from other happy customers:
"I have been buying mattresses from City Mattress for almost 20 years. I even have one that I bought in 2001 and it is still like new. Definitely 5 stars!" – William G.
"Our experience with City Mattress was exceptional! From the time we were greeted and up to delivery, start to finish, customer service gets a 5-star review." – Nancy M.
"Best investment I‘ve ever made! I‘ve struggled with insomnia for years and since purchasing my mattress from City Mattress, I‘m finally getting the rest I need." – Sarah P.
The Bottom Line on City Mattress
So there you have it, my comprehensive City Mattress review! To sum it up, here are the key takeaways:
- City Mattress is a regional mattress retailer with 50+ years of expertise
- They offer a wide variety of high-quality mattress brands and models
- Standout features include knowledgeable staff and free white glove delivery
- City Mattress has an exclusive line of natural mattresses called PranaSleep
- Customers rave about the service and selection; main complaint is high prices
- My personal experience with City Mattress has been exceptionally positive
- I recommend City Mattress for anyone who values an in-store experience and high-quality beds (and lives in their market or is willing to shop online)
If you‘re considering a City Mattress bed, definitely look out for their frequent sales and promotions. You can often score discounts of 30-50% off retail prices. They also offer financing through a third-party provider if you need to spread out payments.
Thanks for sticking with me through this in-depth review! I hope you found it helpful in your mattress shopping journey. And I wish you many zzz‘s and sweet dreams on whichever bed you choose.
