As a frequent traveler and total bag addict, I‘m always on the hunt for high-quality luggage and travel accessories that won‘t let me down. So when I first heard about eBags a few years ago, I was intrigued. This online retailer has made a name for itself as a go-to destination for all things bags – from carry-on suitcases to laptop backpacks to purses and more.
But with so many options out there, I had to wonder: is eBags really as great as people say? Are their products actually worth spending your hard-earned money on?
I set out on a mission to find out. Over the past few months, I‘ve thoroughly tested and evaluated many of eBags‘ most popular offerings. I dug into customer reviews, assessed overall value for money, and even contacted their customer service to get the full scoop.
And now, I‘m ready to share my ultimate eBags review with you! By the end of this post, you‘ll have all the information you need to confidently decide if eBags is the right fit for your travel and everyday bag needs.
Let‘s dive in, shall we?
The eBags Story
First, a little background on the company. eBags was founded way back in 1998, making it one of the earliest online retailers focused specifically on luggage and travel gear. Over the past 25 years, they‘ve grown into a major player in the industry, with a loyal customer base and partnerships with top brands like Samsonite, Tumi, and Kenneth Cole.
eBags‘ mission is simple: to offer a wide selection of high-quality, functional bags that make traveling easier and more enjoyable for everyone. They pride themselves on stocking products for every kind of trip and traveler, whether you‘re a minimalist backpacker, an overpacker, or somewhere in between.
In addition to curating products from other well-known brands, eBags also designs and manufactures their own line of luggage, backpacks, packing cubes, and more. Many of their bestsellers are from the eBags brand.
What Does eBags Sell?
Now that you know a bit about the company, let‘s take a closer look at their product selection. eBags offers a huge variety of bags and travel accessories, which can be broken down into a few main categories:
Luggage
This is eBags‘ bread and butter. They have an extensive selection of luggage in all shapes, sizes, and styles. From hardside and softside suitcases to duffel bags, garment bags, and underseat bags, they really do have it all. They carry all the top luggage brands like Samsonite, Travelpro, and Delsey, as well as their own highly rated eBags brand suitcases.
Some of their bestselling luggage pieces are:
- The eBags Fortis Pro 30" Hardside Spinner (spacious, durable 8-wheel checked bag)
- Travelpro Maxlite 5 Softside Spinner (lightweight, expandable soft-shell carry-on)
- eBags TLS Mother Lode Weekender (versatile convertible suitcase backpack)
Backpacks
eBags also has a great selection of backpacks for every occasion, from daily commutes to long hiking trips. They have laptop backpacks, travel backpacks, and even special bags designed for students and professionals.
Popular eBags brand backpacks include:
- eBags Professional Slim Laptop Backpack (sleek, organized, fits up to 17" laptop)
- eBags TLS Mother Lode Travel Backpack (ultralight, stuff-it-all travel pack)
- eBags Portage Laptop Backpack (high-end leather bag for business travelers)
Handbags & Accessories
In addition to larger bags, eBags sells a variety of handbags, purses, totes, and travel accessories. You can find everything from packable daypacks to toiletry kits to waist packs to umbrella bags. They also have a nice selection of duffel bags that are great for short trips and the gym.
Some of their most popular smaller bags are:
- Baggallini Avenue Tote (lightweight, water-resistant purse that converts to a backpack)
- eBags Pack-it-Flat Toiletry Kit (four separate compartments keep toiletries tidy)
- eBags Belcourt Weekender (chic, lightweight duffel with shoe compartment)
Packing Organizers
One area where eBags really shines is packing organizers. They are especially known for their packing cubes, which help you keep your suitcase neat and make packing a breeze. They have all kinds of shapes and sizes, from slim cubes that fit in your carry-on to large cubes for bulky items.
Other useful organizers eBags sells include:
- Compression bags (great for saving space)
- Shoe sleeves and cubes
- Jewelry organizers
- Stackable toiletry bags
- Laundry bags and pouches
Using eBags‘ packing organizers is an easy way to fit more in your suitcase while keeping everything tidy and wrinkle-free.
eBags Product Quality & Value
Of course, a big selection is great, but quality and value for money are what really matter at the end of the day. From my personal experience as well as my research into customer reviews, I can confidently say that eBags delivers on both fronts.
All of the eBags brand products I‘ve tried have been very well-made, with durable fabrics, smooth-gliding zippers, and sturdy, ergonomic handles. I especially love their hardside suitcases, which can really take a beating.
Many eBags items also have thoughtful design elements that frequent travelers will appreciate, like dedicated laptop compartments, expandable pockets, add-a-bag sleeves, and fold-out organizers. The attention to detail and focus on functionality is apparent across their product line.
Another big plus is that eBags offers great value for money. Their prices are very competitive, especially considering the quality you get. They‘re certainly more affordable than high-end brands like Tumi or Briggs & Riley, but in my opinion, the quality is not far off.
eBags also has frequent sales where you can score some amazing deals – I‘m talking up to 70% off big-ticket items like suitcases! Signing up for their email newsletter is a great way to stay on top of promotions.
eBags Return Policy, Warranty, and Customer Service
Buying bags online can feel a bit risky, especially if you‘re spending a lot of money. But eBags offers some solid customer protections to give you peace of mind with your purchase.
First, they have a 30-day return policy for all new, unused items. You can return your bag for any reason within that timeframe for a full refund, which is great if you change your mind or aren‘t happy with your purchase. Return shipping is free as long as you live in the contiguous US.
Many eBags products also come with a lifetime warranty. The company says they‘ll repair or replace items if something breaks due to a defect in materials or workmanship. I thankfully haven‘t had to test their warranty service myself, but I‘ve heard good things from other customers.
In my experience, eBags‘ customer service is top-notch. Their website has a very thorough Help Center that covers all the common questions and issues that might come up. If you need to get in touch with a representative directly, they make it easy – you can reach them via phone, email, or live chat.
The one time I contacted eBags for help with a return, the rep I spoke to was super friendly and resolved my issue quickly. They really do seem committed to keeping their customers happy.
What Customers Are Saying About eBags‘ Products
You don‘t have to just take my word for it when it comes to eBags‘ products. I dug through hundreds of customer reviews across the eBags website, Amazon, and other online retailers to get a sense of what travelers really think.
On the whole, the customer response is overwhelmingly positive. All of eBags‘ best-selling items have hundreds, if not thousands, of glowing 4 and 5-star reviews.
Here are some common pieces of praise that come up again and again:
- Durable, high-quality materials that hold up trip after trip
- Well-designed with tons of thoughtful organizational features
- Lightweight and easy to maneuver, even when fully packed
- Professional, sleek look and stylish designs
- Amazing value for money compared to other luggage brands
- Excellent, comprehensive warranty and customer service
Of course, no product is perfect, and I did find a few negative eBags reviews from unhappy customers. Most of the complaints centered around:
- Order and shipping issues (these were especially common in 2020-2021)
- A few customers noted manufacturing defects or poor quality (seems rare though)
- Some people found certain bags too heavy or bulky
- A few reviewers thought the designs were ugly or looked "cheap"
However, these negative reviews were definitely the minority. And it seems like eBags‘ customer service is always quick to resolve any issues that customers do have. They appear to take customer feedback seriously.
My Final Thoughts: Is eBags Worth It?
After putting eBags to the test myself and analyzing feedback from countless other customers, my verdict is a resounding yes – eBags is absolutely worth buying from!
This retailer truly ticks all the boxes:
✔ Huge selection of bags for every travel need and style
✔ High-quality, durable, and functional products
✔ Great value for money across their offerings
✔ Frequent sales and promotions to help you save
✔ Generous 30-day return policy and lifetime warranty
✔ Responsive, helpful customer service team
✔ Overwhelmingly positive reviews from happy customers
Whether you‘re looking for a sturdy suitcase, a versatile travel backpack, or just some handy packing cubes, I‘m confident you‘ll be able to find it (and love it) at eBags.
I‘m honestly hard-pressed to find any major downsides to shopping with this company. The only small caution I‘ll give is that shipping may be slower than Amazon Prime if you‘re used to those speeds. But eBags‘ standard shipping is free on orders over $49 going to the lower 48 states, so that helps balance it out.
All in all, I recommend eBags wholeheartedly to any frequent traveler or bag enthusiast. Their products have made my adventures so much easier and more enjoyable – I know they can do the same for you!
If you‘re ready to up your luggage game, head over to eBags.com and see for yourself what all the buzz is about. And don‘t forget to use the latest 15 – 20% off sitewide promo codes!
Happy travels!
Frequently Asked Questions About eBags
Who owns eBags?
eBags is a wholly-owned subsidiary of Samsonite International, which acquired the company in 2017. However, eBags still operates independently and sells a range of brands outside of Samsonite.
Does eBags offer free shipping?
Yes, eBags offers free economy shipping on orders over $49 going to the lower 48 United States. They also regularly run free shipping promotions with no minimum purchase. Expedited and international shipping is available for an extra fee.
Can you buy eBags in stores or only online?
Currently, eBags is primarily an online retailer and does not have any permanent brick-and-mortar stores of its own. However, you can sometimes find eBags brand products at other retailers like Macy‘s, Costco, or Bed Bath & Beyond.
How long does eBags take to ship?
If you choose economy shipping, eBags says to expect your order to arrive within 7-10 business days (may be longer for Alaska, Hawaii, and other US territories). Expedited shipping options are available if you need your items sooner.
Does eBags offer a military discount?
Yes, eBags has partnered with ID.me to give active and retired military, veterans, first responders, and select government employees a 40% off promo code for their first eBags-brand order and 20% off future orders. They also have a year-round discount of 15% off orders by 80 major luggage brands.
What is eBags‘ return address?
eBags‘ return address for mailed returns is:
eBags, Inc., 950 West 45th Avenue, Glendale, CA 80201
Note that you‘ll need to get an RMA number from eBags before sending back your return.
