Are you planning to renovate your floors or refresh your home decor? If so, Floor and Decor is a retailer you‘ll definitely want to check out. With over 170 locations across the U.S., Floor and Decor is known for their huge in-stock selection, low prices, and designer looks.
As a loyal Floor and Decor shopper and home decor enthusiast, I‘ve been consistently impressed by the quality and value of their products. The stores are bright, clean, and well-organized, with a much larger variety of on-trend flooring and accessories than I‘ve found at competitors like Home Depot or Lowe‘s. I also love the free design services and generous sample check-out policy that make it easy to visualize products in my home.
While no retailer is perfect, I believe Floor and Decor offers some of the best deals and most exciting options for flooring and decor projects. In this comprehensive review, I‘ll share more about the company‘s background, product offering, pricing, and overall shopping experience. I‘ll also highlight honest customer feedback and areas for improvement to help you make an informed decision.
About Floor and Decor
Floor and Decor is a leading specialty retailer of hard surface flooring, installation materials, and decorative accessories. The company was founded in 2000 by a former Home Depot executive who saw an opportunity to revolutionize the flooring industry.
What started as one small store in Atlanta has rapidly grown into a nationwide chain spanning 32 states. Floor and Decor went public in 2017 and continues to open 20+ new warehouse format stores each year. In 2021, the company reported impressive sales growth of 41.5% to reach $3.4 billion in revenue.
Several factors differentiate Floor and Decor from big box stores and local flooring retailers:
- Extensive in-stock inventory: Stores stock over 3,400 products from hundreds of global manufacturers, with most items ready to take home the same day.
- Omnichannel model: In addition to their inspiring retail locations, Floor and Decor has a strong e-commerce presence and mobile app for convenient shopping.
- Direct sourcing: 70% of products are purchased directly from manufacturers, with most stored locally to ensure consistent supply.
- Everyday low pricing: By buying in bulk and cutting out the middleman, Floor and Decor can offer premium products at up to 60% less than specialty retailers.
Floor and Decor primarily targets homeowners but also serves 22% of sales to Pro customers like contractors, builders, and designers. With the housing market booming, the company is well-positioned to benefit from strong consumer spending on home renovation projects.
Product Selection and Quality
One of my favorite things about Floor and Decor is the sheer variety of products available. No matter your style or budget, you‘re bound to find an option (or ten) that you love. The stores carry all major flooring categories including:
| Category | Avg. Price | Bestsellers |
|---|---|---|
| Tile | $1.99 – $15.99/sq. ft. | Wood look, marble, geometric shapes |
| Wood | $1.69 – $12.99/sq. ft. | Ebony, driftwood, hickory, bamboo |
| Laminate | $0.67 – $4.29/sq. ft. | Distressed, high gloss, textured, water resistant |
| Vinyl | $1.59 – $6.79/sq. ft. | Luxury vinyl plank, rigid core, sheet vinyl |
| Stone | $3.99 – $19.99/sq. ft. | Granite, travertine, limestone, slate |
In addition to flooring, Floor and Decor stocks a huge assortment of wall tile, countertops, decorative mosaics, sinks, vanities, and outdoor pavers. They also carry all the necessary installation materials like underlayment, mortar, grout, and tools.
I‘ve personally used Floor and Decor products in three of my homes over the past decade. Most recently, I installed their Montagna Rustic Bay porcelain tile in my kitchen. The quality is top-notch and it looks just like real Italian slate at a third of the cost. The tile has held up beautifully to daily foot traffic and spills. I also appreciate that most products are Greenguard Gold certified for low chemical emissions.
While some may argue that Floor and Decor‘s products are lower quality due to the low prices, I disagree based on my experience. In fact, many of the exact same products are sold at high-end retailers for double the price. Floor and Decor is able to offer competitive pricing due to their unique business model and strong supplier relationships.
Of course, no product is perfect and there is a range of quality levels available. I always recommend reading reviews, comparing warranty coverage, and testing samples at home before making a final decision. If installed correctly and maintained well, I‘ve found Floor and Decor products to be highly durable and long-lasting.
Pricing and Value
As a bargain hunter, Floor and Decor‘s everyday low prices are tough to beat. In my research, I‘ve found that Floor and Decor products are typically 30-60% cheaper than comparable items at specialty flooring stores. Even compared to big box retailers like Home Depot and Lowe‘s, you can often find a better deal at Floor and Decor.
To get a sense of how Floor and Decor‘s pricing compares, check out this chart of popular wood-look flooring options:
| Retailer | Product | Price | Warranty |
|---|---|---|---|
| Floor and Decor | Heritage Grey Rigid Core Luxury Vinyl Plank | $2.59/sq. ft | Limited Lifetime (Residential), 10 Year Light Commercial |
| Lowe‘s | SmartCore Pro Burbank Oak Rigid Core Vinyl Plank | $3.78/sq. ft. | Limited Lifetime (Residential), 10 Year Commercial |
| Home Depot | LifeProof Greystone Oak Luxury Vinyl Plank | $3.99/sq. ft. | Limited Lifetime (Residential), 10 Year Commercial |
| Lumber Liquidators | CoreLuxe XD Rocky Ridge Oak Rigid Vinyl Plank | $3.39/sq. ft. | 30 Year (Residential), 7 Year Commercial |
As you can see, the Floor and Decor vinyl plank is 31% cheaper than Lowe‘s, 35% cheaper than Home Depot, and 24% cheaper than Lumber Liquidators for a similar high-end product. The warranty terms are also very comparable.
Keep in mind that floor and decor‘s prices are not set in stone. The retailer frequently runs sales and promotions that can save you up to 50% on regular prices. Some of the best deals can be found at their parking lot sales events. Signing up for the free newsletter is an easy way to stay informed about upcoming sales.
Even with the low prices, I‘ve never felt that I‘ve had to sacrifice on quality or service at Floor and Decor. Between the best-in-class selection, designer aesthetic, and frequent discounts, I believe Floor and Decor offers some of the best value in the industry.
Store Experience and Customer Service
Whenever I visit my local Floor and Decor, I‘m reminded of why this is my favorite place to shop for home renovation projects. The stores are bright, modern, and meticulously merchandised. With polished concrete floors, tall ceilings, and attractive lifestyle displays, the showrooms feel more like a high-end design center than a warehouse.
What really sets Floor and Decor apart is the unparalleled selection of products you can see, touch and take home the same day. Unlike many flooring stores that only have small samples, Floor and Decor showcases most products in large display formats. You can also check out up to 6 full-size samples for 2 weeks to test the look in your home.
If you need extra assistance, Floor and Decor offers free design services with knowledgeable associates. While I‘m admittedly very particular, I‘ve found the design team to be patient and helpful in guiding me to the best products for my style and budget. They can even render a digital version of your space to compare different flooring and tile options.
Another bonus is that most Floor and Decor stores now offer contactless curbside pickup. So if you‘re pressed for time or worried about health risks, you can conveniently order products online and pick up from your car.
Like any large retailer, customer service experiences can vary based on location and associate. In over a decade of shopping at 6 different Floor and Decor locations, I‘ve personally never had a negative experience. Associates have always been friendly and eager to help. Most are surprisingly knowledgeable about the technical aspects of flooring given the breadth of products sold.
However, it would be remiss not to acknowledge the mixed reviews online related to Floor and Decor‘s customer service. On Yelp, the retailer averages 3 out of 5 stars across all locations. Complaints typically involve:
- Long wait times, especially on weekends and during sales events
- Hard to find an available associate on the floor for assistance
- Inconsistent inventory despite what is shown as in-stock online
- Delays or issues with the delivery and installation process
To Floor and Decor‘s credit, representatives often respond directly to negative reviews in an effort to resolve the issue. The company also continues to invest heavily in employee recruitment, training and retention programs. While there is certainly room for improvement, I believe the positive attributes of Floor and Decor‘s store experience outweigh the potential drawbacks for most customers.
Installation and Warranty
Unlike some home improvement stores, Floor and Decor does not have an in-house installation team. However, they do partner with reliable third-party contractors across all locations to offer professional installation services. If you‘re not an experienced DIYer, I highly recommend utilizing this service for the best results.
The installation process typically involves:
- Free measurement: A certified installer will come to your home to precisely measure your space and assess any special installation requirements.
- Proposal and scheduling: Floor and Decor will provide a detailed proposal with all costs clearly itemized. Once approved, they‘ll order materials and schedule the installation.
- Full-service installation: The installation team will deliver materials, prepare the subfloor, install the flooring, finish the details, and haul away any job site debris.
- Final inspection: A Floor and Decor representative will do a final walkthrough to ensure you‘re 100% satisfied with the finished project.
Alternatively, you can choose to install Floor and Decor products yourself or hire your own contractor. If going this route, make sure to follow all manufacturer guidelines and permit requirements to ensure the warranty remains valid.
Speaking of warranties, Floor and Decor offers some of the most comprehensive coverage in the industry. The majority of their flooring products come with a limited lifetime residential warranty against material defects and wear. This typically covers:
- Manufacturer defects
- Excessive wearing or fading
- Staining
- Loss of original pattern and color
Many products also include additional warranties for things like water damage, pet stains, and dents. Always review the specific warranty terms as coverage can vary by material and brand.
To take advantage of the warranty, you‘ll need to register your purchase on Floor and Decor‘s website within 90 days. Then if any issues arise, you can file a claim directly with the manufacturer. In my experience, the claims process is straightforward and most manufacturers are responsive in honoring warranty terms.
With the high quality of Floor and Decor‘s products and industry-leading warranty coverage, I feel confident my flooring will look and perform beautifully for years to come.
Is Floor and Decor Right for You?
Floor and Decor is an excellent choice for many home improvement shoppers, but may not be the perfect fit for everyone. Here are some of the key benefits that make Floor and Decor stand out:
✔️ Huge in-stock selection of on-trend, high quality flooring and decor
✔️ Low prices backed by a price match guarantee
✔️ Inspiring showrooms with large displays and free samples
✔️ Knowledgeable design team and links to professional installers
✔️ Frequent sales, discounts and financing offers
✔️ Strong warranty coverage and efficient claims process
However, there are a few potential drawbacks to keep in mind:
❌ Inconsistent customer service and long wait times during peak hours
❌ Final sale policy on clearance, custom orders and opened products
❌ Overwhelming for those who prefer a smaller, curated product assortment
❌ May not be a cost-effective option if you only need a small amount of flooring
Ultimately, I believe Floor and Decor is one of the best destinations for flooring and decor projects. It has been my go-to source for a decade and I‘ve had overwhelmingly positive experiences. I especially recommend Floor and Decor for:
- Hands-on shoppers who want to see and feel products in person
- Bargain hunters looking for a great deal on quality flooring
- Renovators tackling a large-scale project that requires a lot of materials
- Decor enthusiasts who like to stay up-to-date with the latest interior design trends
If you have a Floor and Decor store in your area, I highly encourage you to check it out for your next home improvement project. With a little research and preparation, I‘m confident you‘ll be wowed by the selection, quality and value. Happy renovating!
