If you‘re in the market for a stylish, well-made area rug to instantly transform your space, look no further than Rugs Direct. With over 20 years in business and a selection of more than 10,000 rugs, this leading online retailer has established itself as the go-to destination for finding the perfect floor covering to suit any decor style and budget.
In this in-depth Rugs Direct review, we‘ll cover everything you need to know before making your purchase, including an overview of the company and its offerings, a closer look at some of their top-selling rug collections, customer reviews and ratings, shipping and return policies, and more. By the end, you‘ll have all the information needed to confidently shop for a beautiful new rug at Rugs Direct. Let‘s get started!
About Rugs Direct
Founded in 1998, Rugs Direct is the nation‘s leading online retailer of area rugs. For over two decades, the company has been partnering with top manufacturers like Surya, Safavieh, Loloi, and Jaipur to curate an unparalleled selection of rugs in every style, size, color, and material imaginable.
What started as a small rug store in Winchester, Virginia has grown into a major online presence with over 10,000 rug designs and nearly 30,000 customer reviews. Rugs Direct‘s mission is simple: to help customers find the perfect rug to tie their space together. With an extensive variety of options and accessible prices, they make it easier than ever to discover a rug you love.
Some key facts about Rugs Direct:
- In business since 1998 (over 20 years)
- Nation‘s leading online rug retailer
- Over 10,000 unique rug designs
- 30-day return policy
- Free shipping on most orders
- 110% price-match guarantee
- Frequent sales and discounts
Rugs Direct‘s Rug Selection and Best-Sellers
One of the biggest advantages of shopping at Rugs Direct is the sheer variety of area rugs they have available. No matter your decor style or the specific size, shape, color, pattern, or material you‘re looking for, you‘re sure to find multiple great options at Rugs Direct. They carry rugs for indoor and outdoor spaces, high-pile and low-pile, solid and patterned, neutral and colorful, and so much more.
To give you a sense of the range and caliber of rugs at Rugs Direct, let‘s take a closer look at a few of the retailer‘s current best-sellers:
Zuma ZUM-05 Area Rug
If you love the look of a vintage-style rug with a faded, distressed effect, check out the Zuma ZUM-05. This 100% polyester rug combines a classic Persian-inspired pattern with a trendy gray and ivory colorway for a timeless look that still feels fresh.
The soft, plush pile is comfortable underfoot while also standing up to heavy traffic and resisting staining and fading. Choose from 11 sizes, including runners, round, and rectangular shapes, to find the perfect fit for your space. Prices range from $79 to $1,699 depending on size.
Celestial CES-02 Area Rug
For a more modern, abstract look, consider the stunning Celestial CES-02 rug. The swirling, ombre pattern creates an eye-catching focal point, with several gorgeous colorways to choose from including soothing neutrals and vibrant jewel tones.
Power-loomed in Turkey from silky synthetic fibers, this durable and fade-resistant rug works equally well in casual and formal spaces. It‘s currently available in 15 sizes ranging in price from $50 to $1,059, with many on sale for 20% off or more.
Padma PMA-01 Area Rug
Prefer a more traditional style rug? The hand-hooked Padma PMA-01 rug features an intricate floral pattern that takes inspiration from classic Persian rug motifs. Crafted from 100% natural wool, it has a soft texture and a slightly thicker pile than some of the synthetic rugs.
This sophisticated rug works especially well in dining rooms, living rooms, offices, or bedrooms. It comes in 6 colors and 12 sizes starting at $79 for a 2‘ x 3‘ and going up to $1,639 for a 12‘ x 15‘. Bonus – it‘s currently on sale for up to 20% off!
These are just a small sampling of the many highly-rated rug collections available at Rugs Direct. No matter what specific style of rug you‘re searching for, you‘re sure to find a wealth of options to suit your taste and budget. With frequent sales and a 110% price-match guarantee, you can feel confident you‘re getting the best possible deal.
What Customers are Saying About Rugs Direct
Don‘t just take our word for it – Rugs Direct has earned rave reviews from thousands of satisfied customers. The company currently boasts an average rating of 4.4 out of 5 stars on Trustpilot, with over 32,000 total reviews. They also have a 4.4 out of 5 star rating average on Reseller Ratings based on 28,000+ reviews.
So what exactly are customers saying about their Rugs Direct shopping experience? Here are a few common themes we noticed:
Fast shipping and delivery. Many reviewers were impressed with how quickly their rug arrived, often within just a few days of placing their order. One happy customer on Trustpilot reported, "The rug came super quickly and it is exactly what I expected."
Beautiful designs and high quality. Customers consistently praise the look and feel of their Rugs Direct rug, noting the beauty of the designs, richness of the colors, softness of the materials, and overall quality of the construction. As one reviewer put it, "I love this rug, the soft yet vibrant colors are thrilling and the design is so pleasing…It is so comfortable to walk on and adds a touch of luxury and warmth to the room."
Helpful customer service. In the relatively rare cases where customers did experience any sort of issue with their order, many were quick to applaud Rugs Direct‘s fast and friendly customer service in resolving the problem. "Customer service was amazing and very quick to respond to the problem," one reviewer wrote.
Affordable prices and great value. Shoppers also frequently mention the reasonable prices and overall value of Rugs Direct‘s offerings, especially with their frequent sales and promotions. "The price was so affordable for a wool rug and it looks perfect in our space," raved one satisfied customer.
Based on the overwhelmingly positive feedback from verified buyers, it‘s clear that Rugs Direct is upholding their promise of providing top-notch quality and service to their customers. With an average rating well over 4 stars across multiple independent review platforms, the retailer has proven itself a reliable and trustworthy place to shop for area rugs online.
Frequently Asked Questions About Rugs Direct
Do you still have questions about shopping at Rugs Direct? We‘ve answered some of the most common queries to help you make an informed purchase.
Is Rugs Direct a trustworthy company? Yes, Rugs Direct is a highly reputable company with over 20 years in business. They have an A+ rating with the Better Business Bureau and hundreds of thousands of verified positive reviews from customers.
What are the shipping costs and options at Rugs Direct? Rugs Direct offers free standard shipping on most orders within the contiguous U.S., and charges an $8 processing and handling fee for shipments outside the lower 48. Large and/or heavy rugs may incur an additional $40 oversized shipping fee. In-stock items typically ship out within 1-2 business days, and you can expect to receive your order within 2-3 weeks.
What is Rugs Direct‘s return policy? Rugs Direct accepts returns within 30 days of delivery on most items, with the exception of final sale, clearance, custom orders, or sample sizes. You‘ll need to contact customer service for a Return Authorization number first. Items must be in original condition with tags attached. Refunds are typically issued within 1-2 weeks of the rug being received back at the warehouse.
How can I contact Rugs Direct customer service? If you need any assistance with a purchase or have additional questions, you can reach Rugs Direct‘s customer service team by phone at 1-888-464-1477, by email at [email protected], or via live chat on their website. Their hours are Monday-Friday 9am-8pm EST and Saturday 9am-5pm EST.
The Bottom Line: Is Rugs Direct Worth It?
So, is it worth buying an area rug from Rugs Direct? Based on our thorough evaluation, the answer is a resounding yes. With their unparalleled selection, commitment to quality, excellent customer service, and generous policies, Rugs Direct is hands down one of the best places to shop for rugs online.
No other rug retailer can match their extensive variety of over 10,000 designs to suit every style and budget. And with an average customer rating of 4.4 stars across multiple platforms, you can trust you‘re getting a high-quality, beautiful rug that will look great in your home for years to come.
Between the 30-day return policy, 110% price match guarantee, frequent sales and discounts, and fast free shipping on most orders, Rugs Direct also offers a superior value compared to many other rug sellers. They stand behind their products and go above and beyond to ensure customer satisfaction.
If you‘re on the hunt for a new area rug and haven‘t checked out Rugs Direct yet, we highly recommend heading over to their website to browse the countless gorgeous options. With a little searching, you‘re sure to find the ideal rug to elevate your space. Happy rug shopping!
