Hey there, fellow home decor lover! If you‘ve been on the hunt for that perfect statement rug, I‘m guessing you‘ve fallen down the rabbit hole of online rug shopping. And if you‘re anything like me, you‘ve undoubtedly come across Rugs USA – the trendy direct-to-consumer brand that seems to dominate the rug retail space these days. But with so many gorgeous designs at tempting price points, you might be wondering: is Rugs USA too good to be true? Never fear, I‘m here to give you the full scoop.
In this no-holds-barred Rugs USA review, I‘ll share my personal experiences shopping the site as a total rug snob. I‘ve ordered multiple rugs from them over the years, so I‘ve gotten to know the brand inside and out. We‘ll dive into Rugs USA‘s backstory, best-selling products, customer feedback, and more. By the end, you‘ll have all the info you need to decide if Rugs USA is worthy of your hard-earned cash. Let‘s get into it!
Who is Rugs USA? An Overview of the Digital Rug Destination
Before we jump into the nitty gritty of product reviews, let‘s take a step back and look at the company behind the rugs. Founded way back in 1998, Rugs USA was one of the first online-only rug retailers. That‘s right, they were slinging stylish floor coverings on the web back when most of us were still listening to dial-up modem noises. Talk about being ahead of the curve!
Over the past two+ decades, Rugs USA has made a name for themselves by offering an unbeatable selection of rugs in every style, size, and material imaginable. Seriously, the sheer volume of options on their site is kind of mind-blowing. They have over 17,000 unique rug designs in stock at any given time. For context, that‘s about 4x more than you‘d find at a big box store like Home Depot or Lowe‘s.
The magic behind Rugs USA‘s extensive offerings? Strategic partnerships with rug artisans and manufacturers across the globe. By working directly with these skilled craftspeople, Rugs USA is able to offer a consistently fresh assortment of on-trend rugs while keeping costs down. It‘s a win-win for everyone.
Despite being an online brand, Rugs USA maintains a brick-and-mortar presence with its headquarters in New York City. But let‘s be real, their true storefront is social media – especially Instagram, where they‘ve racked up an impressive 380,000+ followers. The brand‘s grid is a veritable treasure trove of dreamy interiors, all united by statement-making rugs. It‘s basically impossible to scroll through without wanting to redecorate your entire home.
By the Numbers: Rugs USA‘s Product Selection
Alright, I know you‘re dying to get into the actual rug reviews (patience, grasshopper!). But to fully appreciate Rugs USA‘s offerings, I think it‘s important to understand the scope of their catalog. Let‘s break it down:
- Styles: Rugs USA stocks over 25 distinct rug styles, from Bohemian to Moroccan to Traditional. They also have a great selection of natural fiber and outdoor-friendly rugs.
- Colors: Hope you‘re not paralyzed by too many choices, because Rugs USA offers rugs in over 30 color families. Don‘t worry, you can easily filter by hue on the site.
- Sizes: Whether you‘re looking for a petite doormat or a mansion-sized 10‘x14‘ centerpiece, Rugs USA has you covered. They offer rugs in over 15 standard sizes, plus a few specialty shapes like squares and rounds.
- Materials: Rugs USA sources rugs made from about 10 different materials, including natural options like wool, jute, and cotton as well as synthetic fibers like polypropylene and polyester.
- Prices: The average 5‘x8‘ rug on Rugs USA goes for around $250, but you can find plenty of budget-friendly picks under $200 (especially if you catch a sale). Of course, they also carry some higher-end hand-knotted styles that can run upwards of $1,000.
Here‘s a handy chart to visualize Rugs USA‘s product mix:
| Category | Number of Options |
|---|---|
| Styles | 25+ |
| Colors | 30+ |
| Sizes | 15+ |
| Materials | 10 |
Source: Rugs USA website
My Experience Ordering from Rugs USA
Now, for the moment you‘ve all been waiting for: my personal Rugs USA review! I‘ve ordered three rugs from the brand over the past five years, so I feel like I have a pretty good handle on the overall experience. Let‘s start with my most recent purchase, the Moroccan Blythe Area Rug.
I‘d been eyeing this bad boy for months, waiting for the perfect sale (more on that later). Finally, the stars aligned and I was able to snag it for a cool 60% off. Ordering was a breeze – Rugs USA‘s website is super user-friendly, with tons of filters to help you narrow down the options. I particularly appreciated being able to search by color and size, since I had a very specific idea of what would fit in my space.
The rug arrived about two weeks later (which seems to be the norm for Rugs USA‘s shipping times). It was wrapped tightly in plastic and arrived in perfect condition. I will say, it had a slightly funky odor upon unboxing – kind of like a new car smell. But after unrolling it and letting it air out for a day, the scent dissipated.
Now, let‘s talk quality. The Moroccan Blythe rug is hand-tufted of 100% wool, and you can definitely tell. It has a thick, plush pile that feels ah-mazing underfoot. The intricate diamond pattern is even more striking in person, and it works beautifully with my boho-meets-mid-century aesthetic.
I will say, this is definitely a rug that sheds. I‘ve had it for about three months now, and I‘m still vacuuming up stray fibers on the daily. But that‘s pretty par for the course with a wool rug, and a small price to pay for the cozy factor it brings to my living room.
My two other Rugs USA purchases – a flatweave dining room rug and a vintage-inspired runner for my hallway – have also held up well over the years. The flatweave has survived countless spills and crumb avalanches (thanks, kids), and the colors haven‘t faded a bit. The runner did start to fray a little on one end after about two years, but a quick snip with scissors took care of the stray threads.
All in all, I‘ve been consistently impressed with the quality and durability of my Rugs USA purchases. They may not be dirt cheap, but I definitely think you get a lot of bang for your buck – especially when you factor in the extensive selection and frequent sales.
What Other Customers are Saying
But hey, don‘t just take my word for it! I did some digging to see what other Rugs USA shoppers have to say about their experiences. And overall, the feedback is overwhelmingly positive.
On Sitejabber, the brand has an impressive 4.64 out of 5 star rating based on over 14,000 reviews. Here are a few common themes that popped up:
- Fast shipping: Many customers noted that their rugs arrived surprisingly quickly, often within a week of ordering. One reviewer even quipped, "I swear, sometimes I think they have a secret teleportation device."
- True to photos: Another frequent bit of praise was that the rugs looked just as good (if not better) in person as they did on the website. Several shoppers appreciated the detailed product descriptions and zoom-able images.
- Great value: Time and time again, reviewers raved about the quality of Rugs USA‘s products relative to the price. One happy customer summed it up perfectly: "I feel like I got a designer rug for a fraction of the cost!"
Of course, no brand is immune to the occasional hiccup. A few common complaints I noticed:
- Color discrepancies: Some shoppers found that the colors of their rugs were slightly off from what was shown online. Pro tip: always read the reviews and check the "real photos" section for a more accurate sense of hue.
- Lingering odors: I wasn‘t the only one to notice a funky smell upon unboxing. However, most customers agreed that the odor dissipated quickly with proper ventilation.
- Inconsistent pricing: Rugs USA runs sales so frequently, many shoppers felt they could never get the "true" price. One reviewer griped, "It‘s like the Wild West of rug pricing – you never know what you‘re gonna get."
To give you a sense of the overall customer sentiment, I pulled together a quick chart of Rugs USA‘s ratings across popular review sites:
| Review Platform | Average Rating |
|---|---|
| Sitejabber | 4.64 / 5 stars |
| Trustpilot | 4.5 / 5 stars |
| 4.3 / 5 stars | |
| 4.0 / 5 stars |
Sources: Sitejabber, Trustpilot, Facebook, Google as of March 2023
As you can see, Rugs USA consistently earns high marks from real customers across the web. It‘s always reassuring to see a brand with such a solid track record!
Frequently Asked Questions
Before I wrap up this epic Rugs USA review, I wanted to address a few FAQs that pop up time and time again. If you still have burning questions after reading this, check out Rugs USA‘s extensive Help Center or shoot their customer service team an email.
Is Rugs USA legit?
I get it, buying big-ticket items like rugs online can feel a little sketchy. But I assure you, Rugs USA is the real deal! They‘ve been in business for over 20 years and have served over 3 million customers. Plus, they offer tons of buyer protection, including free shipping, hassle-free returns, and a 1-year limited warranty on defective products. So you can shop with confidence.
Where are Rugs USA rugs made?
Rugs USA partners with artisans and manufacturers all across the globe to source their extensive collection. Many of their hand-knotted and hand-tufted rugs are crafted in India, while their power-loomed and machine-made styles often come from Turkey, Egypt, or China. You can find the country of origin listed under the "Product Details" section of each individual rug.
How long does Rugs USA take to ship?
In my experience, Rugs USA is pretty speedy with their shipping – most orders arrive within a week or two. That said, custom rugs and larger sizes (over 8‘ x 10‘) can take longer since they ship directly from the manufacturer. Always check the estimated shipping window before placing your order, especially if you need your rug by a certain date!
Does Rugs USA have sales?
Oh man, does Rugs USA have sales! It‘s honestly harder to find a day when they aren‘t running some kind of promotion. I‘m talking end-of-season clear-outs, holiday extravaganzas, flash sales…you name it, they‘ve probably done it.
The best way to stay on top of Rugs USA‘s ever-changing deals is to sign up for their email newsletter. I know, I know, inbox overload. But I promise, their sale announcements are actually worth opening. Following the brand on social media is also a great way to get early access to upcoming promos.
Can I order a Rugs USA swatch?
Yep, if you‘re on the fence about a particular rug, you can totally order a swatch to get a feel for the material and color IRL. Swatches cost $1 each (unless you catch ‘em during a sale). Just note that they‘re small – like, 3 inches by 3 inches small. So don‘t expect to get a sense of the full pattern, just a snippet to assess texture and hue.
The Final Verdict
Phew, you still with me? I know I just threw a TON of information at you. But hopefully this Rugs USA review has given you a comprehensive look at the brand from all angles – the good, the bad, and the shaggy.
So, is Rugs USA worth it? In my humble opinion, absolutely! I‘ve consistently been impressed by the quality and style of their rugs, especially at such accessible price points. No, they‘re not the cheapest rugs on the web. But I truly believe you get what you pay for when it comes to home decor.
More than anything, I appreciate how Rugs USA makes it easy for regular folks to achieve that effortless, magazine-worthy look at home. Their curated selection takes the guesswork out of rug shopping, and their endless stream of inspo pics always sparks my creativity. Not to mention, their customer service is top-notch – I‘ve never had an issue that wasn‘t resolved quickly and professionally.
Of course, no online rug buying experience is foolproof. Colors can vary from screen to reality, and you might have to play the "will it fit?" guessing game if you‘re not careful with measurements. But all things considered, I think Rugs USA does a stellar job of bridging the gap between convenience and quality.
At the end of the day, a rug is a deeply personal choice – it‘s the literal foundation of your space! What works for me might be totally wrong for you. But if you‘re looking for a wide selection of stylish, well-made rugs at reasonable prices (and really, who isn‘t?), I think Rugs USA is definitely worth checking out.
Just promise me one thing: if you do take the plunge on a Rugs USA beauty, tag me in your Instagram post so I can live vicariously through your impeccable taste. Happy shopping, my design-loving friend!
