Hey there, design lover! If you‘re anything like me, you‘re always on the hunt for those perfect pieces to make your home look like it belongs in a magazine. Well, let me tell you, I‘ve found the motherlode of stylish, affordable furniture and decor: Cox & Cox.
I first discovered this UK gem a few years ago while binge-watching old episodes of the BBC‘s "Home Front" and instantly falling in love with host Fiona Cox‘s impeccable taste. When I learned she had her own home furnishings company, I knew I had to check it out. And let me say, Cox & Cox did not disappoint.
Since then, I‘ve ordered several big and small pieces from them and scoped out tons of reviews to bring you the ultimate guide to shopping at Cox & Cox. I‘m dishing on all the need-to-know details, from bestsellers to shipping to promo codes and more. So pour yourself a cuppa and let‘s dive in!
Who is Cox & Cox?
First, a quick backstory for those not already familiar. Cox & Cox is a UK-based furniture and home decor retailer founded in 1999 by the late Fiona Cox, former host of the BBC‘s "Home Front." The brand has since grown a cult following for its elegant, timeless designs at surprisingly down-to-earth prices.
While Fiona sadly passed away from cancer in 2013, her commitment to making great design accessible to everyone lives on through the company. Now headed by CEO Richard Bell, Cox & Cox has amassed some seriously impressive stats:
- 402,000+ Instagram followers
- 4.2/5 star rating on Trustpilot with 9,000+ reviews
- Frequent features in British GQ, Real Homes, and more
Not too shabby! But beyond the numbers, what really sets Cox & Cox apart is their knack for creating pieces that look high-end but are actually super livable and affordable. It‘s the kind of furniture that makes your space look instantly pulled together but won‘t give you a heart attack if someone spills on it.
The Good Stuff: Cox & Cox‘s Products
One of the things I love most about Cox & Cox is how they really are a one-stop shop for furnishing your entire home. While they‘re most known for their furniture, they also have a huge selection of decor, accessories, and more. A few highlights:
Furniture
From sofas and armchairs to dining tables and beds, Cox & Cox‘s furniture is the perfect blend of current and classic. Some bestsellers:
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Sandrine Sofa (from £1200): With its elegant silhouette, tufted back, and turned wood legs, this is the couch of my actual dreams. It looks like it belongs in a French chateau but is made for real life lounging.
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Deco Sofa Bed (from £1600): If you want a stylish sofa that can also sleep guests in a pinch, look no further. The Deco seamlessly transforms from a chic, mid-century inspired couch to a surprisingly comfy bed.
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Luna Four Poster Bed (from £995): I mean, the name says it all. This dreamy canopy bed makes a serious statement with its dramatic poster frame and would be right at home in a five-star hotel.
Lighting
Great lighting is the unsung hero of any well-designed space, and Cox & Cox has plenty of eye-catching options:
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Duval Floor Lamp (£265): With its sleek black frame and crisp white shade, this modern floor lamp is the perfect contrast to more traditional furnishings. It looks super high-end but is a steal compared to designer versions.
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Cedric Pendant Light (£150): This rattan pendant adds the perfect relaxed, boho touch overhead a dining table or kitchen island. Pair it with the matching Cedric Chair for an effortlessly cool look.
Decor
From rugs and pillows to art and objets, Cox & Cox has everything you need to pull a room together. A few faves:
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Jute Pouffe (£195): This woven jute ottoman is equal parts comfy and chic. It‘s perfect as extra seating or just a textural accent.
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Brass Planter with Stand (from £50): Add some life to your space with this sleek brass planter. The architectural stand makes it a statement all on its own, no green thumb required.
Of course, this is just a small sampling of their huge selection. What I really appreciate is how well everything works together. You can mix and match pieces from different collections and it all just goes. No stressing about clashing styles or colors.
The Nitty Gritty: Pricing, Quality & Customer Service
Ok, so Cox & Cox‘s stuff is gorgeous, but what‘s the catch? Honestly, not much from my experience. Let‘s break it down:
Pricing
Cox & Cox‘s prices are definitely higher than your budget retailers but way less than high-end designer brands. You‘re getting the look and quality of more expensive pieces without the crazy markup. Here‘s a quick price check:
| Retailer | Sofa | Dining Table | Rug |
|---|---|---|---|
| Cox & Cox | £1200-£2500 | £500-£1500 | £200-£600 |
| IKEA | £200-£800 | £100-£500 | £50-£200 |
| Restoration Hardware | £3000-£8000 | £1500-£4000 | £1000-£5000 |
So while definitely still an investment, I think Cox & Cox offers great value for the style and craftsmanship. They also run sales super often – I rarely pay full price and usually stack a promo code on top of already marked down items.
Quality
I can only speak from my own experience, but everything I‘ve ordered from Cox & Cox has been top notch. The furniture has all been really solid and well-made with sturdy frames, high-quality fabrics, and beautiful detailing. Nothing has felt cheaply made or like it will fall apart quickly.
Based on thousands of customer reviews, I‘m not alone. On Trustpilot, 82% of reviewers gave Cox & Cox 4 or 5 stars for quality. Frequent praise for things looking just like the photos, holding up wonderfully over time, and exceeding expectations.
That‘s not to say there are never issues – a few reviews mentioned receiving damaged items or pieces having some flaws upon closer inspection. Cox & Cox does seem to be quite good about remedying any problems though (more on that in a bit).
Customer Service
Even the best companies sometimes have hiccups, especially with large furniture deliveries. The real test is how they handle those bumps, and Cox & Cox seems to pass with flying colors based on feedback.
Among their hundreds of 5-star Trustpilot reviews, outstanding customer service is one of the most common themes. Customers rave about the friendly, responsive team that goes above and beyond to resolve issues quickly. Many mention specific agents by name and say they‘ve made a loyal customer for life.
Of course, no company is perfect. A small percentage of reviewers did report some frustrations like delayed responses, trouble getting through by phone, and long wait times for replacements.
However, Cox & Cox‘s overall rating is an excellent 4.2/5 and nearly all the negative reviews still mention an ultimate positive outcome. In my book, that‘s pretty darn good, especially these days. I can also say my own experiences with their customer service have always been fantastic.
Shipping, Returns & Other FAQs
Before you click "add to cart," let me cover a few more important details about the nuts and bolts of shopping at Cox & Cox.
Shipping
Cox & Cox offers a few different shipping options depending on the items and how quickly you need them:
- Standard (3-5 business days): £5 for small items, £20-£60 for furniture
- Next Day (order by 6pm): £6 for small items, £40-£100 for furniture
- Large Item (up to 14 days): £40-£100
In my experience, things have almost always arrived within the estimated window, if not sooner. The one exception was a custom sofa that took about 3 weeks. A bit of a wait but so worth it.
Sadly, Cox & Cox currently only delivers within the UK. Womp womp. If you‘re overseas, you‘ll have to use a forwarding service.
Returns
Another big reason to love Cox & Cox? Their super simple return policy. You have 28 days from delivery to send back anything you‘re not completely in love with, as long as it‘s unused and in the original packaging. You‘ll just be out the return shipping cost.
I‘ve sent a few things back myself and it couldn‘t be easier. Just log into your account, print the return label, and off it goes. Refunds are processed quickly once they receive the item back, usually within 2 weeks.
If you receive anything damaged or defective, Cox & Cox will cover the return and send you a replacement completely free. Their team is super helpful if you need to sort out any issues.
FAQs
A few other common questions I see a lot:
Does Cox & Cox have sales?
Oh yes, they have sales galore! I‘d say something is marked down at least 20% off at any given time. Definitely get on their email list for alerts so you never miss a deal.
Can I use a promo code on sale items?
Often, yes! I‘m always able to stack a code on top of sale prices for extra savings. You can usually find some sort of promo code available too, whether it‘s free shipping or an extra discount.
Do they offer financing?
Yep, Cox & Cox lets you pay over time with Klarna. You can split your total into 3 interest-free installments or spread payments out up to 36 months for larger purchases.
The Final Verdict
Still with me? Congratulations, you are now a Cox & Cox expert! I know I just threw a lot of info at you, but here‘s the bottom line:
If you appreciate great design and want high-quality, stylish furniture without the high-end price tag, Cox & Cox is absolutely worth checking out. From their unique product selection to their customer-first service, they check all the most important boxes in my book.
Personally, I‘ve furnished a good chunk of my own home with their pieces and could not be happier. The quality has been top-notch, deliveries timely, and their team a joy to work with. I‘m always stalking the site for my next great find (currently eyeing the green velvet Earnshaw sofa – swoon).
Of course, everybody‘s style and budget is different. Their pieces are still an investment, though I think a worthy one. I‘d definitely suggest reading dimensions closely too – some reviewers found certain items a bit apartment-sized.
As long as you measure carefully and have a little patience for special orders, I really don‘t think you can go wrong. With Cox & Cox‘s free design consults, generous return policy, and frequent sales, you‘re in very good hands.
The only real downside is for those outside the UK – get a forwarding address ASAP so you don‘t miss out! And if you‘re still on the fence, I‘d say go ahead and order that side table or rug you‘ve been eyeing. With free shipping and returns on most orders, you have nothing to lose.
But don‘t just take my word for it – check out Cox & Cox‘s 402,000 Instagram followers or 9,000 glowing Trustpilot reviews. Once you experience their stunning products and amazing service for yourself, I have a feeling you‘ll be just as hooked as I am.
Happy shopping, and cheers to a chicer home for all!
