When it comes to buying luxury watches online, Jomashop is a name that comes up again and again. With over 75,000 products from 650+ premium brands, they have one of the largest selections on the web. And thanks to their competitive grey market pricing, you can often find your favorite timepieces for 20-50% off retail.
But with deals this good, you may be wondering – is Jomashop legit? Can you really trust them for authentic, brand new watches? And what about the customer experience – how do they perform on shipping, returns, customer service, and more?
In this in-depth Jomashop review, I‘ll share everything you need to know before making your first purchase. I‘ll cover their background, key policies, and overall pros and cons. I‘ll also take a closer look at some of their most popular men‘s watches to give you a sense of the selection and value they offer.
By the end, you‘ll have a much clearer sense of whether Jomashop is the right place to find your next luxury watch. Let‘s dive in!
About Jomashop
Jomashop was founded in Brooklyn, New York in 1987 by Marvin Sternberg. Their stated goal is to become the most trusted and leading retailer for luxury goods online, with a focus on watches, handbags, and accessories.
Over the past 30+ years, they‘ve grown into one of the largest online watch stores in the world. They now carry over 75,000 unique products from hundreds of high-end brands. This includes names like Rolex, Omega, Tag Heuer, Breitling, Cartier, and many more.
As an unauthorized grey market dealer, Jomashop is able to acquire authentic luxury watches at wholesale prices and sell them below the manufacturer‘s suggested retail price (MSRP). This allows them to offer some of the most competitive prices you‘ll find online.
All watches sold by Jomashop are guaranteed to be 100% authentic and brand new. They source their inventory directly from a network of authorized retailers and distributors around the globe. So while you may not get the official manufacturer‘s warranty, you can trust you‘re getting the real deal.
Jomashop also stands out for their focus on customer experience and satisfaction. They offer free standard shipping in the US, easy 30-day returns, and responsive customer support. They also provide their own 1-5 year warranty on all watches for added peace of mind.
Jomashop Bestsellers
To give you a sense of the selection and value Jomashop offers, here‘s a closer look at 5 of their most popular men‘s watches:
Hamilton Khaki Field King Auto Watch
The Hamilton Khaki Field King is a rugged and refined automatic watch built for adventure. It features a 40mm stainless steel case, scratch-resistant sapphire crystal, and a handsome brown leather strap. The black dial has large white numerals for at-a-glance readability.
Inside, you‘ll find Hamilton‘s H-40 automatic movement with an impressive 80-hour power reserve. The watch is water resistant to 50 meters, making it more than capable of handling everyday splashes and rain.
Jomashop Price: $400 (18% off retail)
Seiko 5 SNK809 Automatic Watch
The Seiko 5 SNK809 is an Amazon best-seller and one of the best values in automatic watches. It has a compact 37mm stainless steel case, Hardlex mineral crystal, and a comfortable black canvas strap.
The dial is clean and military-inspired with a day-date window at 3 o‘clock. The luminous hands and markers make it easy to read in any light. Powering the watch is Seiko‘s workhorse 7S26 automatic movement.
Jomashop Price: $85 (43% off retail)
Citizen Eco-Drive Nighthawk
The Citizen Nighthawk is a sleek and functional pilot watch powered by light. The 42mm stainless steel case features a sliding rule bezel that can be used for on-the-fly calculations. The deep black dial has bright white hands and markers, along with a date window at 3 o‘clock.
As an Eco-Drive watch, it‘s powered by light and never needs a battery change. It‘s also water resistant to 200 meters, low charge warning, and a power reserve indicator. A comfortable stainless steel bracelet completes the look.
Jomashop Price: $190 (53% off retail)
Frederique Constant Classics Index
If you‘re looking for an elegant Swiss dress watch that won‘t break the bank, check out the Frederique Constant Classics Index. It features a slim 40mm polished stainless steel case, genuine leather strap, and an anti-reflective sapphire crystal.
The crisp white dial is adorned with sleek silver hands and markers, while a date window sits at 3 o‘clock. Inside the case, an FC-303 automatic movement keeps the watch ticking. It‘s the perfect timepiece for the office or a night out.
Jomashop Price: $439 (45% off retail)
Bulova Marine Star 98B203
For something with a sportier vibe, consider the Bulova Marine Star 98B203. It has a 43mm stainless steel case with a blue and rose gold-tone bezel. The striking blue dial features luminous hands and markers, three chrono subdials, and a date window.
The watch is powered by precise quartz movement and is water resistant to 100 meters. The two-tone bracelet in stainless steel and rose gold-tone gives it an eye-catching finish.
Jomashop Price: $187 (62% off retail)
As you can see, Jomashop offers a wide range of high-quality watches for every budget and style. With prices this competitive, it‘s a great place to find an impressive timepiece for yourself or as a gift.
Jomashop Pros and Cons
As with any grey market watch dealer, there are pros and cons to buying from Jomashop. Here‘s a quick summary:
Pros
– Huge selection of over 75,000 luxury watches, handbags, and accessories
– Authentic, brand new products sourced directly from authorized dealers
– Prices that are often 20-50% below retail
– Free shipping on US orders over $100
– Easy 30-day return policy
– 1-5 year in-house warranty on all watches
– Dedicated customer support team
Cons
– Not an authorized retailer, so no official manufacturer warranty
– Some complaints of slow responses from customer service
– Potential delays in shipping for some high-demand models
Overall, the pros greatly outweigh the cons for most buyers. The main thing to be aware of is that Jomashop is not an authorized dealer. This means that while you‘re still getting an authentic, brand new watch, the warranty will be through Jomashop rather than the manufacturer.
Personally, I think this is a small tradeoff for the substantial savings Jomashop offers. Their in-house warranty still provides solid protection against defects. And if you do need service down the line, you always have the option of going through the brand‘s service center or an independent watchmaker.
The only other complaint I sometimes hear is around slow customer service responses. Personally, I‘ve never had an issue getting in touch with their team. But I have seen some reviews mentioning delays in email responses or long hold times on the phone.
Again, I think this is a minor issue considering the prices and selection Jomashop offers. No company is perfect, and a bit of a wait is to be expected with a high-volume seller. From what I‘ve seen, they do a good job of ultimately addressing concerns or issues that come up.
Jomashop Shipping and Returns
Jomashop offers fast and free shipping on most US orders over $100. For orders under $100, standard shipping is just $5.95. Expedited options are available for an additional fee, with guaranteed delivery in 1-2 business days.
International shipping is available to over 150 countries worldwide. Rates and options vary depending on your location, and all taxes and duties are the responsibility of the buyer.
If you need to return your watch for any reason, Jomashop offers an easy 30-day return policy. Products must be in new, unaltered condition with all original packaging and accessories.
To start a return, you‘ll need to contact customer service for an RMA number. Return shipping costs are the responsibility of the buyer and will be deducted from your refund. For this reason, I always recommend holding onto your receipt and original packaging until you‘re sure you want to keep the watch.
Jomashop Warranty
While Jomashop is not an authorized retailer, they still offer their own in-house warranty on all watches. This protects your purchase against defects in materials and workmanship.
Warranty length varies depending on the brand, but most watches include a minimum 1-year warranty. Some brands like Citizen and Bulova are covered for up to 5 years.
The Jomashop warranty does not cover normal wear and tear, cosmetic damage, water damage, or any alterations made to the watch. Always refer to the included documentation for specific terms and restrictions for your model.
If you experience any issues with your watch, you can reach out to Jomashop‘s service department for assistance. They‘ll work with you to diagnose the problem and arrange for any covered repairs or replacements to be made.
Jomashop Customer Reviews
One of the best ways to gauge a company‘s reputation is to look at reviews from past customers. And in the case of Jomashop, the vast majority of feedback is positive.
On the brand‘s website, most of their bestselling watches have average ratings of 4.5 stars or higher. Buyers frequently praise the quality, value, and speedy delivery they received. Many say they would happily buy from Jomashop again.
The sentiment is similar on third party sites like Trustpilot, where Jomashop has an impressive 4.4 star rating across more than 14,000 reviews. While there are a handful of complaints, these are in the minority and most customers seem highly satisfied with their experience.
Of course, it‘s always a good idea to do your own research and read through a range of customer reviews before making a big purchase. But based on the overwhelmingly positive feedback, I feel confident recommending Jomashop as a reputable place to buy luxury watches online.
Alternatives to Jomashop
While Jomashop is one of the largest and most popular grey market watch dealers, there are a few alternatives that are worth checking out:
- Authentic Watches – Authorized dealer for 70+ luxury watch brands with a wide selection
- World of Watches – Offers over 12,000 name brand watches at competitive prices with good customer service
- Ashford – Another major grey market dealer with a great selection of discounted luxury watches
- TimeZone – Pre-owned luxury watch marketplace with thousands of unique and vintage finds
Each of these sellers has their own strengths and weaknesses. Some may have better prices on certain brands or models, while others may offer perks like free returns or longer warranties.
If you have time, it‘s always a good idea to compare prices and policies across a few different sites before pulling the trigger on a big purchase. That way, you can feel confident you‘re getting the best possible deal on your dream timepiece.
The Verdict: Is Jomashop Legit?
After carefully evaluating Jomashop‘s selection, pricing, policies, and customer reviews, my unequivocal answer is yes – Jomashop is absolutely legit.
While they may not be an authorized dealer, they have a longstanding reputation for selling authentic, brand new luxury watches at unbeatable prices. With over 30 years in business and hundreds of thousands of satisfied customers, you can feel confident buying from their site.
Personally, I love Jomashop for their massive selection of watches for every taste and budget. Whether you‘re looking for an entry-level Seiko or an extravagant Rolex, chances are you can find it here. And with prices that are often 20-50% below retail, the value is hard to beat.
I also appreciate Jomashop‘s customer-friendly policies, like free shipping, 30-day returns, and a solid in-house warranty. While their service may not be the absolute fastest, they do seem to make things right for their customers at the end of the day.
The only reasons I might hesitate to recommend Jomashop would be if you‘re looking for a very specific limited edition model that may not be in stock, or if you absolutely must have the official manufacturer‘s warranty. In those cases, you may be better off going with an authorized dealer, even if it means paying a bit more.
But for the vast majority of luxury watch shoppers, Jomashop should be on your shortlist of go-to retailers. With a strong track record of authenticity, value, and service, they‘re one of the best places to find your next high-end timepiece online.
